Answers for shipping, selling, and driving.
Browse FAQs by topic, track a package, or contact support when you need a person.
Jump to a topic
Start with the product area that matches your question.
Labels, quotes, and delivery options.
Find a shipment by ID or email.
Marketplace, fees, and fulfillment.
Local metro and Go corridors.
Pickup points and hub operations.
Reach support, sales, or partnerships.
Age limits, teen privacy, and how to report a concern.
Shipping FAQ
Common questions about rates, labels, and delivery windows.
Tracking FAQ
How to find updates and what status messages mean.
Seller FAQ
Listing, payouts, and fulfillment on FCE One.
Driver FAQ
Local and Go driving programs.
Hub FAQ
Partner hubs, pickup, and package handling.
Business FAQ
Volume shipping, teams, and integrations.
Child safety FAQ
How FCE One treats accounts for people under 18, and how a parent can report a concern.
Marketplace returns & refunds
Many marketplace items offer free returns within the seller’s return window after delivery. Start a return from your order receipt, or contact support if you need help.
- Eligible items can usually be returned within 30 or 60 days of delivery, depending on the seller’s policy.
- Open your order, choose Refund items, and follow the return steps for prepaid labels when available.
- Final-sale items marked “no returns” are not eligible for a free return.
We can help in person
If the FAQs do not cover your case, contact support, ask FCE AI, or visit a staffed office.
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